Shipping Policy

Last updated: October 13, 2026

1. General Information lomavyn is an online retail store operated by Hengyang Huixuan Trading Co., Ltd. (Registered Address: Unit 122, Building 18, Plot M5, Building Materials & Home Furnishings Trading Center, Huayaocheng Commercial & Logistics City, No. 3 Fenghuang Avenue, Jiaoshan Town, Shigu District, Hengyang City, Hunan Province, China).

All orders are subject to product availability. We strive to maintain accurate inventory counts on our website, but from time to time, there may be an inventory discrepancy. If a cosmetic product or beauty item is out of stock after you place your order, we will notify you and refund the unavailable item using your original method of payment.

2. Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification email containing your tracking information when your order has shipped.

3. Shipping Destinations Currently, lomavyn primarily ships to addresses within the United States. We do not currently offer vague international shipping to ensure the best logistics, product safety, and tracking experience for our US customers.

4. Shipping Rates and Delivery Estimates (United States) Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping tiers based on your order amount (in USD):

  • Standard Shipping (Estimated delivery in 7-12 business days)

    • Orders between $1.00 - $38.99: $2.99

    • Orders between $39.00 - $48.99: Free Shipping

  • Express Shipping (Estimated delivery in 4-7 business days)

    • Orders between $0.00 - $48.99: $5.99

    • Orders $49.00 and above: Free Express Shipping

(Note: Delivery delays can occasionally occur due to extreme weather, carrier issues, or peak holiday seasons. We appreciate your patience.)

5. Order Tracking Once your order ships, you will receive a shipping confirmation email that contains a tracking number. You can use this number to track your package's journey. Please allow up to 48 hours for the tracking portal to update.

6. Damaged or Lost Packages We take great care in packaging our cosmetics (especially liquids, powders, and fragile compacts) to ensure they arrive safely and securely. However, if your order arrives damaged, leaking, or gets lost in transit, please save all packaging materials and contact our customer service immediately so we can file a claim with the carrier and send you a replacement.

7. Returns & Refunds Integration As part of our commitment to your satisfaction and confidence in our beauty products, all shipped orders are eligible for our comprehensive 180-day return policy, calculated from the date of delivery. For detailed instructions on how to return an item safely, please review our full Return & Refund Policy.

8. Contact Us If you have any questions or concerns regarding our shipping practices, please feel free to reach out to us:

  • Operating Entity: Hengyang Huixuan Trading Co., Ltd.

  • Customer Service Email: service@lomavyn.com

  • Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (PDT)