FAQ

Last updated: October 13, 2026

Welcome to the lomavyn FAQ page. lomavyn is a premium beauty and cosmetics brand proudly operated by Hengyang Huixuan Trading Co., Ltd. We have compiled a list of the most frequently asked questions to help you understand our cosmetic products, shipping, and return policies.

🛒 Orders & Payment

Q1: What currency are your prices in? A: All prices displayed on our store are in US Dollars (USD / $).

Q2: Can I change or cancel my order after placing it? A: We process our beauty orders very quickly (within 1-3 business days) to ensure fast delivery. If you need to change your shade selection, update your shipping address, or cancel your order, please contact us at service@lomavyn.com as soon as possible. Once the order has been packed and handed over to the carrier, we are unable to modify or cancel it, but you can always return it under our 180-day return policy (provided it remains unopened).

🚚 Shipping & Delivery

Q3: How long will it take to receive my order? A: Delivery time consists of two parts:

  • Processing Time: 1 to 3 business days (excluding weekends and holidays).

  • Shipping Time (United States):

    • Standard Shipping: Estimated 7-12 business days.

    • Express Shipping: Estimated 4-7 business days.

Q4: How much does shipping cost? A: We offer tiered shipping rates for our US customers:

  • Standard Shipping: $2.99 (Free for orders between $39.00 and $48.99).

  • Express Shipping: $5.99 (Free for orders $49.00 and above).

Q5: Do you ship internationally? A: Currently, to ensure the safe and efficient transport of our cosmetics, we primarily ship to addresses within the United States.

Q6: What happens if my makeup arrives damaged or leaking? A: We package our cosmetics (especially liquids and palettes) with great care, but accidents can occasionally happen in transit. If your item arrives damaged, cracked, or leaking, please take a clear photo of the issue and the packaging, and email us immediately at service@lomavyn.com. We will arrange a replacement or refund for you right away.

📦 Returns & Refunds

Q7: What is your return policy? A: We want you to shop with confidence. We offer a comprehensive 180-day return window, calculated from the date of delivery. Important: For health, safety, and hygiene reasons, cosmetic products must be unused, unopened, and in their original packaging with all protective seals intact to be eligible for a return.

Q8: How do I start a return and who pays for the return shipping? A: To initiate a return, you must email us first at service@lomavyn.com. Our team will provide you with the correct designated return warehouse address (Please DO NOT send items back to our corporate registered address in China).

  • Return Shipping Fees: If the return is caused by the consumer (e.g., wrong shade ordered, changed mind), the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee.

Q9: When will I receive my refund? A: Once we receive and inspect your returned item to ensure the hygienic seals are unbroken, we will notify you of the approval. If approved, you will be automatically refunded on your original payment method within 5-10 business days.

📞 Contact & Support

Q10: How can I contact customer service? A: If you have any other questions or need help picking the right product, please feel free to reach out to our support team!

  • Operating Entity: Hengyang Huixuan Trading Co., Ltd.

  • Corporate Address: Unit 122, Building 18, Plot M5, Building Materials & Home Furnishings Trading Center, Huayaocheng Commercial & Logistics City, No. 3 Fenghuang Avenue, Jiaoshan Town, Shigu District, Hengyang City, Hunan Province, China

  • Email: service@lomavyn.com

  • Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (PDT)