Return & Refund Policy

Last updated: October 13, 2026

lomavyn, operated by Hengyang Huixuan Trading Co., Ltd., wants you to be completely satisfied with your beauty purchases. We take pride in the quality and safety of our cosmetics, but if you are not entirely happy with your order, we are here to help.

1. Return Window (180 Days) We proudly offer a comprehensive 180-day return policy. You have 180 days from the date of delivery to request a return for your items.

2. Eligibility for Returns (Important Hygiene Notice) For health, safety, and hygiene reasons, cosmetic and beauty products are subject to strict return conditions. To be eligible for a return, your item must be in the exact same condition that you received it: unused, unopened, and in its original packaging with all protective seals and shrink-wrap fully intact. You will also need the receipt, order confirmation email, or proof of purchase.

3. How to Start a Return (Important Return Address Notice) To start a return, you must contact us first at service@lomavyn.com.

Please note: DO NOT send your returned items back to the corporate registered address listed on our website or the address on your original package. Our corporate office in China does not process returned parcels. Once your return request is accepted, we will provide you with the correct designated return warehouse address and step-by-step instructions on how and where to send your package safely. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Fees & Responsibility

  • Customer Reason: If the return is caused by the consumer (e.g., you ordered the wrong shade, changed your mind, or no longer need the product), the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose to ship the return.

  • Our Reason: If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

5. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged (e.g., broken powder compacts, cracked palettes, leaking liquids), or if you receive the wrong item. We will evaluate the issue and make it right by sending a replacement or issuing a refund promptly. Please attach clear photos of the damaged item and the shipping box in your email.

6. Exceptions / Non-Returnable Items Certain types of items cannot be returned, including:

  • Opened or used cosmetics and skincare products (for hygiene reasons).

  • Custom or personalized products.

  • Gift cards. If you have questions or concerns about your specific item, please get in touch with us.

7. Exchanges The fastest way to ensure you get what you want is to return the unopened item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.

8. Refunds Process We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

9. Contact Us For any return-related questions, please contact us at:

Operating Entity: Hengyang Huixuan Trading Co., Ltd.

Email: service@lomavyn.com

Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (PDT)